"Emergency Pump Out"
In a matter of minutes, our downstairs bathrooms had backed up and overflowed. It had been over a year since I had had the system pumped but had been told we could go two years. Anyway, it was an emergency and these two gentlemen responded when I could not get my regular company to respond. They arrived when they said they would, told me what they would do to see what the problem was and then fix the problem. They told me prices and how long things would take. We were very pleased.
★ ★ ★ ★ ★
- Marilyn B.

"A great company!!"
Nearly two years after our leach field was replaced by Suburban Sanitation one area sunk a bit and water accumulated on the surface. When I contacted Mark from Suburban he fixed the problem without hesitation or cost to me. A great company!!
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Very Prompt"
They were very prompt, and receptive to coming out asap, as we thought there may be a problem. I do not remember the exact pricing, but seemed ok and fair. Wwould use them again
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Serviceman was polite and courteous"
I called Suburban Sanitation Service, Inc's. Canton office and they were quick to come out and analyze the problem with the leach field. Being that it was winter time and the ground was pretty frozen and covered with snow they were still able to quickly figure out what was going on. They were polite and courteous and professional at all times. I specifically dealt with Jon Carroll who was always punctual and very responsive to my concerns. The work was completed in a timely fashion. The work was done by a very competent crew and I was pleased with my experience with them. I was spending a good hunk of change but felt comfortable in doing so.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"They were 100% up-front with me about what I needed and the process of a new septic system"
I needed a full new septic system for a very old house in a very tight spot. They were 100% up-front with me about what I needed and the process of a new septic system (which is VERY detailed with health inspections and building permits). They got a new Geomatrix GST leaching system and 1000 gallon tank tucked in with no fuss in about a week for an awesome price (and I mean AWESOME). Other companies would have probably just passed due to the constraints of an old property with unknown buried structures. Luckily, this was not an emergency situation and we had a seamless cutover to the new system from the old. Every step was very careful and thoughtful, right down to the contour of the landscaping. No BS, just did an awesome job and really nice guys. I know they work all over central and eastern Connecticut. The Geomatrix products are very innovative over traditional leaching systems, I know they install a variety of their products.
★ ★ ★ ★ ★
- S.A.

"Knowledgeable & Polite"
The service person was polite and knowledgeable. He came early and was finished pretty quickly. will definitely call them in the future.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Was always available to answer questions and address issues with the failing system until the new one could be installed. The job was completed within the expected time frame."
I can't say enough good things about Suburban Sanitation. We have worked with them for nearly 20 years with our first septic system in West Simsbury and now in Middletown. When our 63 year old system in Middletown started to fail, the pump driver told me to contact Mark Snow. Mark told us what to expect from the start from process to timing. It was a tough installation because the property is also served by a well so the distance of the new system from the well was a critical factor. The job was completed within the expected time frame and Mark was always available to answer questions and address issues with the failing system until the new one could be installed. They re-graded the area, put top soil down and seeded and our lawn has never looked so good.
★ ★ ★ ★ ★
- Chris Zell

"Will now we a repeat customer"
I was asked to call Suburban Sanitation around 7:30 a.m. on the day they were scheduled to pump and inspect our septic tank for a four hour window. Before I had a chance to call, the truck was at our house. The driver was very courteous and professional. He had the tank pumped and inspected in about 45 minutes. I will be using them in the future.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Beyond my expectations"
We needed to have the leach field of our 1955 cape replaced because it had failed and was leaving the backyard a wet mess. We were very worried because this property is where my very elderly mother in law and her live in caretaker reside. We wanted the leach field fixed but were worried about disruption. All I can say is Mark from Suburban Sanitation simply took care of the problem. He handled everything in an extremely professional manner (even impressing the health department inspector with his knowledge). Everything was completed beyond my expectations! I couldn't be happier.
★ ★ ★ ★ ★
- R. R.

"Very Happy Customer"
Very happy with the service, the driver was very professional
★ ★ ★ ★ ★
- Tim Hine

"Excellent Service"
They were very good with the service. The work has always been good. Everything with the professionalism and quality were top notch. We have used them several times for the septic tank pumping.
★ ★ ★ ★ ★
- Rick B.