"Emergency Pump Out"
In a matter of minutes, our downstairs bathrooms had backed up and overflowed. It had been over a year since I had had the system pumped but had been told we could go two years. Anyway, it was an emergency and these two gentlemen responded when I could not get my regular company to respond. They arrived when they said they would, told me what they would do to see what the problem was and then fix the problem. They told me prices and how long things would take. We were very pleased.
★ ★ ★ ★ ★
- Marilyn B.

"Serviceman was polite and courteous"
I called Suburban Sanitation Service, Inc's. Canton office and they were quick to come out and analyze the problem with the leach field. Being that it was winter time and the ground was pretty frozen and covered with snow they were still able to quickly figure out what was going on. They were polite and courteous and professional at all times. I specifically dealt with Jon Carroll who was always punctual and very responsive to my concerns. The work was completed in a timely fashion. The work was done by a very competent crew and I was pleased with my experience with them. I was spending a good hunk of change but felt comfortable in doing so.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Excellent Service"
They were very good with the service. The work has always been good. Everything with the professionalism and quality were top notch. We have used them several times for the septic tank pumping.
★ ★ ★ ★ ★
- Rick B.

"Job went well"
We had a clog and a small backup into our basement shower. they came within 2 hours of my call, got the system cleaned out and operational in about 75 min. Couldn't ask for better service.
★ ★ ★ ★ ★
- Jeffrey T.

"Will Definitely Use SSS Again"
Suburban Sanitation came out to my home for a routine cleaning and inspection of the septic tank. They had a map of where the tank could be found before they came to the house and they completed the work on the day they promised. They called me afterward to let me know that all was fine and they would send me a reminder card when it's time for the next check up.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Very Happy Customer"
Very happy with the service, the driver was very professional
★ ★ ★ ★ ★
- Tim Hine

"Timely Arrival"
Two servicemen arrived right on time, located my tank quickly, and pumped/inspected it. I was curious about the process and they were great at explaining everything they were doing and why. Excellent experience. Price was fair, and I will certainly use them again.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"A great company!!"
Nearly two years after our leach field was replaced by Suburban Sanitation one area sunk a bit and water accumulated on the surface. When I contacted Mark from Suburban he fixed the problem without hesitation or cost to me. A great company!!
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Beyond my expectations"
We needed to have the leach field of our 1955 cape replaced because it had failed and was leaving the backyard a wet mess. We were very worried because this property is where my very elderly mother in law and her live in caretaker reside. We wanted the leach field fixed but were worried about disruption. All I can say is Mark from Suburban Sanitation simply took care of the problem. He handled everything in an extremely professional manner (even impressing the health department inspector with his knowledge). Everything was completed beyond my expectations! I couldn't be happier.
★ ★ ★ ★ ★
- R. R.

"Have been using SSS for over 12 years!"
The cover was cracked and falling apart when he removed the dirt. he call his boss and by the time he was finishing up his boss was there with a new cover. Normally $65.00 but the boss told him No charge. We have used this company from the time we moved in 12 years ago. He also mentioned that all septic tank owners should not empty discharge from water Softeners (Salt) because the salt would damage the tank, only use single ply paper for the bathroom, and never clean paint equipment of brushes in the sinks. the paint gets into the leach fields plugs them up. Just wanted to pass that on.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Will now we a repeat customer"
I was asked to call Suburban Sanitation around 7:30 a.m. on the day they were scheduled to pump and inspect our septic tank for a four hour window. Before I had a chance to call, the truck was at our house. The driver was very courteous and professional. He had the tank pumped and inspected in about 45 minutes. I will be using them in the future.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Very Prompt"
They were very prompt, and receptive to coming out asap, as we thought there may be a problem. I do not remember the exact pricing, but seemed ok and fair. Wwould use them again
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Knowledgeable & Polite"
The service person was polite and knowledgeable. He came early and was finished pretty quickly. will definitely call them in the future.
★ ★ ★ ★ ★
- Angie’s List “A” Review

"Was always available to answer questions and address issues with the failing system until the new one could be installed. The job was completed within the expected time frame."
I can't say enough good things about Suburban Sanitation. We have worked with them for nearly 20 years with our first septic system in West Simsbury and now in Middletown. When our 63 year old system in Middletown started to fail, the pump driver told me to contact Mark Snow. Mark told us what to expect from the start from process to timing. It was a tough installation because the property is also served by a well so the distance of the new system from the well was a critical factor. The job was completed within the expected time frame and Mark was always available to answer questions and address issues with the failing system until the new one could be installed. They re-graded the area, put top soil down and seeded and our lawn has never looked so good.
★ ★ ★ ★ ★
- Chris Zell